User has NO enriched tracks and has excluded and/or invalid tracks, which means one of these:
- User really has no tracks that are valid for successful enrichment yet, and after a valid trip his status will be “active”
- Restrictions on a device (ex. power management restrictions)
- SDK was not installed properly
- The device is defected (ex. a lot of GPS low-accuracy outliers or other errors)
Please, use DataTool CSV export to investigate it more carefully for each user with this status.