# Users

![Users](https://2448377046-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-M1xB94FxziruOcTlP8S%2F-MGNlY454_nDyHu-TEei%2F-MGNmBthGbag2aZpsDuV%2FScreen%20Shot%202020-09-04%20at%2013.02.44.png?alt=media\&token=eb020a3b-d85d-4004-aff7-878f53acd61d)

## Search

You can search any user by any of these parameters:

* Email
* Phone
* First Name
* Last Name
* Client ID
* DeviceToken

##

## Filters

You can filter your users by any of these parameters:

* Registration Date
* Status
* Company, Application, Group (depends on the [access role](https://docs.userdatahub.com/management/access-management))

### Statuses

{% hint style="warning" %}
**Statuses:**

* **Active (green)**\
  User has **enriched** tracks **WITHIN** last 14 days<br>
* **Inactive (yellow)**\
  User has **enriched** tracks **OVER** last 14 days, but has **excluded** tracks **WITHIN** last 14 days, which means that Telematics SDK is active.<br>
* **Lost (red)**\
  User has **enriched** tracks **OVER** last 14 days and has **excluded** tracks **OVER** last 14 days, which usually means that the app was removed or any issues occurred.<br>
* **No Data (gray)**\
  User has no enriched tracks and no excluded tracks, which means one of these:\
  \- user was created manually or through API, but app was not installed\
  \- user has installed the application, but SDK hasn't been activated. Usually because of the [required permissions](https://docs.userdatahub.com/apps/applications-or-telematics-settings-guides) haven't granted correctly<br>
* **Error (vinous)**\
  User has **NO** **enriched** tracks and has **excluded and/or invalid** tracks, which means one of these:\
  \- User really has no tracks that are valid for successful enrichment yet, and after a valid trip his status will be “active”\
  \- Restrictions on a device (ex. power management restrictions)\
  \- SDK was not installed properly\
  \- The device is defected (ex. a lot of GPS low-accuracy outliers or other errors)\
  Please, use [DataTool CSV export](https://docs.userdatahub.com/datahub/datatool#export-data) to investigate it more carefully for each user with this status.
  {% endhint %}