# Users

![Users](/files/-MGNmBthGbag2aZpsDuV)

## Search

You can search any user by any of these parameters:

* Email
* Phone
* First Name
* Last Name
* Client ID
* DeviceToken

##

## Filters

You can filter your users by any of these parameters:

* Registration Date
* Status
* Company, Application, Group (depends on the [access role](/management/access-management.md))

### Statuses

{% hint style="warning" %}
**Statuses:**

* **Active (green)**\
  User has **enriched** tracks **WITHIN** last 14 days<br>
* **Inactive (yellow)**\
  User has **enriched** tracks **OVER** last 14 days, but has **excluded** tracks **WITHIN** last 14 days, which means that Telematics SDK is active.<br>
* **Lost (red)**\
  User has **enriched** tracks **OVER** last 14 days and has **excluded** tracks **OVER** last 14 days, which usually means that the app was removed or any issues occurred.<br>
* **No Data (gray)**\
  User has no enriched tracks and no excluded tracks, which means one of these:\
  \- user was created manually or through API, but app was not installed\
  \- user has installed the application, but SDK hasn't been activated. Usually because of the [required permissions](/apps/applications-or-telematics-settings-guides.md) haven't granted correctly<br>
* **Error (vinous)**\
  User has **NO** **enriched** tracks and has **excluded and/or invalid** tracks, which means one of these:\
  \- User really has no tracks that are valid for successful enrichment yet, and after a valid trip his status will be “active”\
  \- Restrictions on a device (ex. power management restrictions)\
  \- SDK was not installed properly\
  \- The device is defected (ex. a lot of GPS low-accuracy outliers or other errors)\
  Please, use [DataTool CSV export](https://docs.userdatahub.com/datahub/datatool#export-data) to investigate it more carefully for each user with this status.
  {% endhint %}


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.userdatahub.com/datahub/users.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.