Users

User Management

Users

Search

You can search any user by any of these parameters:

• Email

• Phone

• First Name

• Last Name

• Client ID

• DeviceToken

Filters

You can filter your users by any of these parameters:

• Registration Date

• Status

• Company, Application, Group (depends on the access role)

Statuses

Statuses:

• Active (green) User has enriched tracks WITHIN last 14 days

• Inactive (yellow) User has enriched tracks OVER last 14 days, but has excluded tracks WITHIN last 14 days, which means that Telematics SDK is active.

• Lost (red) User has enriched tracks OVER last 14 days and has excluded tracks OVER last 14 days, which usually means that the app was removed or any issues occurred.

• No Data (gray) User has no enriched tracks and no excluded tracks, which means one of these: - user was created manually or through API, but app was not installed - user has installed the application, but SDK hasn't been activated. Usually because of the required permissions haven't granted correctly

• Error (vinous) User has NO enriched tracks and has excluded and/or invalid tracks, which means one of these: - User really has no tracks that are valid for successful enrichment yet, and after a valid trip his status will be “active” - Restrictions on a device (ex. power management restrictions) - SDK was not installed properly - The device is defected (ex. a lot of GPS low-accuracy outliers or other errors) Please, use DataTool CSV export to investigate it more carefully for each user with this status.