A list of all users with their provided permissions

This page helps to indicate if correct app permissions were set up and if it is a good internet connection, so the tracking works correctly.

Here you can find detailed guides for each OS, including troubleshooting.



Status Date

When we received the latest info from device.


OK/ISSUE - this status is a result based on all fields below.



GPS Permission

App access to Location services

Low Precise Location (iOS)

App access to precise Location services. Tracking will not work correctly if Low Precise Location mode is turned on.

Motion Permission

App access to accelerometer.

Android: Motion permission

iOS: Motion & Fitness permission


Phone Access to Wi-Fi receiver


Phone Access to GPS receiver

Mobile Data

Phone Access to GPRS/LTE

Low Power Mode

Shows if battery optimisation is turned on. Tracking will not work correctly when this mode is turned on.

JailBrake (iOS)

Shows if the iOS device is hacked. We do not support such devices.

Device Has Been Rooted

Shows if the Android device is hacked. We do not support such devices.